Report an issue
The more context you share, the faster we can help.
Please email chris@scenego.ca and include when possible:
- Device and browser (e.g. iPhone Safari, Android Chrome, desktop)
- Route, city, or POI you were near
- What you expected vs. what happened
- Approximate date and time (with time zone)
- Screenshots or short screen recording if you can
We will follow up as soon as we can, usually within a few business days.
Urgent payment disputes may also be raised with your card issuer; we will still work with you when you contact us.