Frequently asked questions

SceneGo is a geo-based travel storytelling service: short stories and media play when you are near a place, so your drive or visit has more context. You use it in a supported browser, with or without a paid pass depending on the route and plan.

We are rolling out across Canada, starting with the experiences and city packs we show in the product. Free highway corridor access may be available in areas we have published; city-level story packs depend on the plan you buy.

SceneGo is built to work in a modern mobile or desktop browser without a separate app store download for the core experience, where we offer it that way. Check the latest on-scene message for your device.

When you are in range of a point of interest, we can trigger a short experience (voice, images, and sometimes video) tuned for travel. You should always follow the rules of the road and use the product only when it is safe and legal to do so.

It typically includes a limited set of highway corridor stories—highlights with real narration—not the full in-city pack or extended cuts. Exact lineup may change as we add regions.

Usually, one city pack you choose, with fuller stories, for a short access window (for example, about 24 hours—see checkout for the current window). It is a one-time purchase, not a subscription.

Typically, up to two city packs and a few days of access designed for a short road trip. See the product description at purchase for the current rules.

Broad, province-style access to participating Ontario content on the terms we publish at purchase—meant for individuals who want the full experience for a year. It may renew as a subscription until you cancel before renewal (see your receipt and account flows).

Where we show "tax-included" on the marketing site, we mean the displayed price is meant to be inclusive for consumers in the stated market. The checkout screen is authoritative if there is any difference (for example, rounding or future tax rule changes).

A one-time pass (like a Day or 4-Day product) is paid once for a defined window. A subscription (like Ontario Annual) continues until you cancel before the next renewal.

Yes—cancel before the renewal date to stop future charges. You generally keep access until the end of the then-current paid period, and past charges are not automatically refunded. See the Refund policy.

Generally, no—one-time products do not self-renew as subscriptions. You would buy again if you want another window.

It depends on the product. Start time is usually at purchase or first activation, as shown at checkout. If you are unsure, check your email receipt or ask us with your order id.

Canceling a subscription stops the next renewal. A refund returns money for a past charge, which we may grant only in limited cases for one-time products and in line with our policy.

We may consider a request before you have meaningfully used or activated the pass. After that, a refund is unlikely. See Refunds & cancellations.

Generally, no—use or activation of the product usually makes the purchase final.

We return the payment according to the card or payment method rules, and we may end or revoke the related access. See the refund policy for details.

Loomshield is the parent company and may appear as the merchant of record on your statement for SceneGo. The product is still SceneGo.

Email chris@scenego.ca or use Contact.

See Report an issue for what to include (device, route, time).

Check your email for receipts and for a renewal you may not have turned off. Contact us with the date and last four digits of the card, and we will help. You can also use your card issuer’s dispute process—note that a chargeback may result in service suspension while reviewed.

See Bus licensing and email us with your operation type and routes.